Frequently Asked Questions

Everything you need to know about shopping with Cocopup.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is defective.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping rates and delivery times are calculated at checkout based on your specific location.

How do I find my correct size?

Each product page includes a detailed size guide. We recommend measuring yourself and comparing those figures to our chart to ensure the perfect fit for your new Cocopup pieces.

Can I change or cancel my order after it's placed?

We process orders quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our support team via live chat or email.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and flexible payment options like Klarna and Afterpay.