Returns & Exchanges

At Cocopup, we want your pup to look and feel their best. If you are not completely satisfied with your purchase, you can return or exchange any unused items in their original packaging within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Pack your items securely, ensuring all original tags are attached and the products are free of pet hair or signs of wear.

3

Ship It Back

Print your prepaid shipping label from the portal and drop the package off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects your return, we will process your refund or ship out your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing